Welcome to Our Help Centre
If you can’t find your answer in the FAQs – then please submit a support request below, containing the details of your issue. Our support team will do their best to reply to all requests as soon as possible.
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Frequently Asked Questions
How do I check on the status of my order?
You can check the status of your order by clicking on My Account, on the top right of the BlueBarn.Shop page.
If you can’t find the information you’re looking for, please email us at [email protected].
You will receive regular emails from us once your order is placed that should also keep you up to date!
Once your order is placed, a confirmation email will be sent to you. If you don’t receive it, please check your junk or spam folder. If you can’t find it, please contact us immediately.
Once we have your package shipped you’ll receive another email with your tracking number. (Watch for this email from Canada Post)
If your tracking information shows that your package was delivered, but you can’t find it, do the following:
- Verify the shipping address in your Account profile
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Check your mailbox or wherever else you receive mail. (This could be at the post office, a mall, etc)
- Wait 48 hours; in rare cases, packages may say delivered up to 48 hours before arrival.
- If there’s still no sign of the package contact the carrier using the information here.
How do I cancel or change an order?
You can cancel your order any time, as long as the package hasn’t yet been shipped. You can contact us to make those changes. Please phone 778-460-2583 or email [email protected].
When will my order ship?
We ship orders within 2-3 business days of your purchase. You’ll receive a shipment confirmation email with a tracking number once your order is shipped. You also can check your order status by logging into your account. Your package will arrive depending on which part of Canada you live in. We are located in BC. Typically packages in BC and Alberta arrive within 4 business days. Shipments to the east coast make take up to 10 business days.
What is your refund policy?
If you are dissatisfied in any way with the product once you receive it, please call or email us first, then if you wish to return the item(s), you will be responsible for paying the shipping costs. Please note that some items are non-returnable. These include custom items like pet tags, plus electronics like heaters, bark collars, etc. If you have issues with any of these kinds of items please contact the manufacturer directly.
Once we receive your item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
Please allow up to five business days for the credit to show on your account.
What is your return policy?
We accept returns within 30 days of the purchase date and you will be responsible for the fees to return the item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase.
Some items are non-returnable. These include:
- Customized items like pet tags, aquarium backgrounds, (cut-to-length), etc
- Electronic items (clippers, collars, containment systems, heaters, etc). Please contact the manufacturer directly if you have issues or concerns.
- Pet clothing
- Agricultural feed
If you are dissatisfied in any way with the product once you receive it, please call or email us first, then if you wish to return the item(s), you will be responsible for paying the shipping costs. All shipping and handling fees are non-refundable for product returns and/or undeliverable packages.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. We do not refund shipping or handling fees for product returns and/or undeliverable packages. Please allow up to five business days for the credit to show on your account.